Help centre
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Quick answers to the questions we hear most.
FAQ
Questions we hear every day.
Quick answers about our classes, pricing and booking at Tidewater Fitness. Can't find yours? Just ask.
Is there a joining fee?
No. There's no joining fee and no lock-in contract on any membership. Cancel with 30 days' notice in the app.
How does the free trial work?
Your first 7 days at Tidewater Fitness are free, including unlimited classes and a coach-led onboarding session. No card needed to start.
Can I freeze my membership?
Yes, you can freeze for up to 3 months a year for travel, injury or life. Just request it in the app.
I'm a complete beginner. Where should I start?
Book a free onboarding session, then try Strength Foundations and Mobility & Recovery. Every class has scaled options.
How do I book classes?
Book through the app up to 7 days ahead. Join the waitlist if a class is full; you'll be notified automatically if a spot opens.
What's your cancellation policy?
Cancel classes up to 2 hours before start and PT sessions 24 hours before. Late cancellations count as attended.
Do you have showers and lockers?
Yes, with towels, hairdryers and toiletries provided. Day lockers are free; permanent lockers are $15 a month.
Is there parking?
Free parking for members behind the building on Foundry Lane, plus secure bike racks. We're a 5-minute walk from Auckland central station.
Something else? Call us on (555) 214-0187
Opening hours
88 Foundry Lane, Auckland