Questions, answered.

8 answers

• 01BookingHow do I book an appointment?

  Book online 24/7, call us on 020 7946 0321 or pop into the Paris salon. New clients receive 20% off their first treatment.

• 02BookingWhat is your cancellation policy?

  We ask for 48 hours' notice to cancel or move an appointment. Late cancellations and no-shows may be charged 50% of the treatment price.

• 03BookingDo I need a deposit?

  Colour services over £150, bridal bookings and appointments over two hours require a 25% deposit, which comes off your final bill.

• 04TreatmentsDo I need a patch test?

  Yes, for any colour, tint, lash lift or brow lamination. Pop in at least 48 hours before; it takes five minutes and is free.

• 05TreatmentsAre your products vegan?

  Every product we use and sell is vegan and cruelty-free certified, including colour, skincare and nail polish.

• 06TreatmentsCan I have treatments while pregnant?

  Many treatments are suitable, including pregnancy massage after the first trimester. Let us know when booking and we'll recommend safe options.

• 07MembershipsHow do memberships work?

  Memberships are a monthly direct debit with a three-month minimum. Unused treatments roll over for one month, and you can pause for holidays.

• 08Gift cardsDo you sell gift cards?

  Yes, buy e-gift cards online for any amount or treatment. They're valid for 12 months and can be used on retail too.