How can we help?

One of our customers

How does collection and delivery work?

Hannah Whitfield · Founder & Managing Director

Book a one-hour slot online or in the app, leave your bag out or hand it to our driver, and we'll return it within 48 hours. Collection and delivery are free on orders over £25 anywhere in Leeds.

One of our customers

Do I need to be home?

Martin Kowalski · Head of Dry Cleaning

No. Leave your bag with a concierge, neighbour or in a safe place and add a note when you book. We'll send a photo when it's collected and delivered.

One of our customers

How is wash & fold priced?

Sofia Romero · Customer Experience Lead

By weight, at £2.50 per kilo with a 6kg minimum. We weigh your bag when it arrives and send you the final price before we start.

One of our customers

What if something can't be cleaned safely?

Daniel Okafor · Logistics & Delivery Manager

We inspect every item at check-in. If a stain, fabric or care label means there's a risk, we'll contact you before cleaning and never go ahead without your OK.

One of our customers

Is your dry cleaning eco-friendly?

Leila Haddad · Master Tailor

Yes. We use a modern, odourless solvent instead of perc, plant-based detergents for laundry and reusable bags and hangers. Our machines run on renewable electricity.

One of our customers

Are my clothes washed with other people's?

Hannah Whitfield · Founder & Managing Director

Never. Every order is washed in its own machine and tracked by barcode from collection to delivery.

One of our customers

What happens if something is damaged or lost?

Martin Kowalski · Head of Dry Cleaning

Every garment is fully insured while it's with us. In the rare case something goes wrong, we'll repair, replace or compensate you fairly based on the item's age and value.

One of our customers

Do you work with businesses?

Sofia Romero · Customer Experience Lead

Yes. We launder linen, towels and uniforms for hotels, gyms, salons, restaurants and offices across Leeds, with scheduled collections and monthly invoicing. Ask for a free trial week.