Everything we offer.Everything we offer.

One of our pet owners

How do I register my pet?

Dr Sam Okoye · Clinical Director & Vet

Register online in a couple of minutes or pop into reception. If your pet has been seen elsewhere, we'll request their records from your old vet so we have the full history.

One of our pet owners

What should I do in an emergency?

Dr Hannah Price · Senior Vet

Call us straight away on our main number, day or night. During opening hours we'll see you as quickly as possible; out of hours, the line goes through to our emergency vet partner near Cambridge, who share your pet's records.

One of our pet owners

Can I see the same vet each time?

Dr Priya Nair · Vet, small pets & dentistry

Yes. You can choose your vet when booking online, and we try hard to keep ongoing cases with the same vet so they know your pet.

One of our pet owners

Do you accept pet insurance?

Laura Bennett · Head Veterinary Nurse

We work with all major pet insurers and can claim directly from most of them, so you only pay your excess. Ask at reception when you book; we'll need your policy number and a signed claim form.

One of our pet owners

Will I know the cost before treatment?

Mia Thompson · Groomer & Patient Care Assistant

Always. We give you a written estimate before any tests, procedures or hospital stays, and we'll call you if costs are likely to change.

One of our pet owners

Is the Pet Health Plan the same as insurance?

Dr Sam Okoye · Clinical Director & Vet

No. The plan spreads the cost of routine, preventive care like vaccinations and flea treatment and gives you discounts. Insurance covers unexpected illness and injury. Most owners benefit from both.

One of our pet owners

When should my puppy or kitten have their vaccinations?

Dr Hannah Price · Senior Vet

Puppies usually have their first injection at 8 weeks and a second at 10–12 weeks. Kittens start at 9 weeks with a second at 12 weeks. Boosters are given every year after that.

One of our pet owners

When should I neuter my pet?

Dr Priya Nair · Vet, small pets & dentistry

Cats can be neutered from four months. For dogs it depends on breed and size, from six months for small breeds to over a year for some large breeds. Your vet will advise on the best timing for your dog.

One of our pet owners

Do you treat rabbits and exotic pets?

Laura Bennett · Head Veterinary Nurse

We treat rabbits, guinea pigs, ferrets, rats, hamsters and chinchillas, with vets who have extra training in small pets. For reptiles and birds, we'll refer you to a trusted exotics colleague.