Great value, no small print.

One of our clients

How do I book an appointment?

Amara Okafor · Founder & creative director

Book online 24/7, call us on 020 7946 0321 or pop into the Montreal salon. New clients receive 20% off their first treatment.

One of our clients

What is your cancellation policy?

Isla Monroe · Colour director

We ask for 48 hours' notice to cancel or move an appointment. Late cancellations and no-shows may be charged 50% of the treatment price.

One of our clients

Do I need a deposit?

Priya Shah · Lead skin therapist

Colour services over £150, bridal bookings and appointments over two hours require a 25% deposit, which comes off your final bill.

One of our clients

Do I need a patch test?

Tomás Ferreira · Senior massage therapist

Yes, for any colour, tint, lash lift or brow lamination. Pop in at least 48 hours before; it takes five minutes and is free.

One of our clients

Are your products vegan?

Mei Lin · Nail artist

Every product we use and sell is vegan and cruelty-free certified, including colour, skincare and nail polish.

One of our clients

Can I have treatments while pregnant?

Amara Okafor · Founder & creative director

Many treatments are suitable, including pregnancy massage after the first trimester. Let us know when booking and we'll recommend safe options.

One of our clients

How do memberships work?

Isla Monroe · Colour director

Memberships are a monthly direct debit with a three-month minimum. Unused treatments roll over for one month, and you can pause for holidays.

One of our clients

Do you sell gift cards?

Priya Shah · Lead skin therapist

Yes, buy e-gift cards online for any amount or treatment. They're valid for 12 months and can be used on retail too.