Q.01 · Booking
How do I book an appointment?
Book online 24/7, call us on 020 7946 0321 or pop into the York salon. New clients receive 20% off their first treatment.
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Monday · Closed
FAQ
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Not listed? Call 020 7946 0321
Q.02 · Booking
What is your cancellation policy?
We ask for 48 hours' notice to cancel or move an appointment. Late cancellations and no-shows may be charged 50% of the treatment price.
Q.03 · Booking
Do I need a deposit?
Colour services over £150, bridal bookings and appointments over two hours require a 25% deposit, which comes off your final bill.
Q.04 · Treatments
Do I need a patch test?
Yes, for any colour, tint, lash lift or brow lamination. Pop in at least 48 hours before; it takes five minutes and is free.
Q.05 · Treatments
Are your products vegan?
Every product we use and sell is vegan and cruelty-free certified, including colour, skincare and nail polish.
Q.06 · Treatments
Can I have treatments while pregnant?
Many treatments are suitable, including pregnancy massage after the first trimester. Let us know when booking and we'll recommend safe options.
Q.07 · Memberships
How do memberships work?
Memberships are a monthly direct debit with a three-month minimum. Unused treatments roll over for one month, and you can pause for holidays.
Q.08 · Gift cards
Do you sell gift cards?
Yes, buy e-gift cards online for any amount or treatment. They're valid for 12 months and can be used on retail too.
“Isla completely transformed my hair. I've had balayage at three salons and this is the first time it's grown out softly.”
Charlotte B. · 4.9 average from clients
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