How can we help?

One of our guests

What time are check-in and check-out?

Inês Carvalho · General Manager

Check-in is from 3pm and check-out is until 11am. We're happy to store your luggage before and after, and late checkout until 1pm is free whenever we can manage it — suites include it as standard.

One of our guests

Is breakfast included?

Tomás Ribeiro · Co-founder & Head Host

Breakfast is included in all rates when you book direct on our website. If you've booked elsewhere, you can add it for €24 per person per day. Children under 12 always eat free.

One of our guests

Why should I book direct?

Rui Matos · Head Chef

Booking direct guarantees our best rate, includes breakfast, and gives you free cancellation up to 48 hours before arrival. You'll also hear from your host personally before your stay.

One of our guests

What is your cancellation policy?

Clara Mendes · Events & Weddings Lead

Flexible rates can be cancelled free of charge up to 48 hours before arrival. Non-refundable rates are around 15% cheaper but cannot be changed. Packages have their own terms, shown at checkout.

One of our guests

Do you have parking?

Leonor Silva · Spa Director

We don't have on-site parking in the old town, but we have reserved spaces in a secure garage four minutes' walk away for €22 per day. Our team will collect and return your car if you prefer.

One of our guests

How do I get to the hotel from the airport?

André Costa · Guest Experience Host

A private transfer takes around 25 minutes and costs from €65 each way. Taxis are also easy to find, and the metro stops a five-minute walk from our door in St Ives.

One of our guests

Is the hotel accessible?

Inês Carvalho · General Manager

Our three Garden Rooms are on the ground floor with step-free access and walk-in showers. The lift reaches all floors except the Rooftop Penthouse. Please tell us about any needs when you book.

One of our guests

Can we hold a private event or wedding at the hotel?

Tomás Ribeiro · Co-founder & Head Host

Yes — our courtyard, library and rooftop host intimate weddings, retreats and private dinners for up to 60 guests. Exclusive use of the whole of The Kittiwake is also available. Email our events team for a proposal.