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Help centre

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Quick answers to the questions we hear most.

Tue – Fri · 9:30am – 5:30pm

FAQ

Questions we hear every day.

Quick answers about our services, pricing and booking at Harbourlight Studios. Can't find yours? Just ask.

Real people, real answers

Still have questions?

Our team is happy to help by phone or email. We reply within one working day.

How far ahead should I book?

Portrait and family sessions usually book up three to four weeks ahead, and Saturdays sooner. Newborn sessions should be reserved during pregnancy so we can hold a place around your due date.

Do I need to pay a deposit?

A £50 session fee secures your date and is part of the session price. It's transferable if you need to move your session with 48 hours' notice.

What should we wear?

Solid colours and soft textures work best; avoid big logos and neon. Coordinate rather than match, and bring a couple of options. We'll send a style guide with ideas when you book.

What if my children won't cooperate?

They rarely do at first, and that's fine. We build breaks into every family session, use games rather than poses, and the best photos often come when everyone stops trying.

Is newborn photography safe?

Yes. Our newborn photographer is safety trained, every pose is supported, composite shots are made from separate safe frames, and the session is always led by your baby's needs.

When will I get my photos?

Portrait clients choose favourites at a viewing about a week after the shoot, with retouched images delivered within two weeks. Commercial galleries arrive within five working days.

Do I get all the photos?

Every package includes a set number of retouched images, and you can add individual images or the full gallery at your viewing. We don't send unedited files.

Can we use the images for marketing?

Commercial shoots include a licence for web, social and print marketing. Portrait sessions include a personal-use licence; ask us if you'd like to use them for your business.

Can I hire the studio for video or podcasts?

Yes. The studio is soundproofed, has continuous LED lighting and plenty of power. Tell us your set-up when you book and we'll have it ready.

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