FAQ
Questions we hear every day.
Quick answers about our rooms & suites, pricing and booking at Casa Alma. Can't find yours? Just ask.
Real people, real answers
Still have questions?
Our team is happy to help by phone or email. We reply within one working day.
What time are check-in and check-out?
Check-in is from 3pm and check-out is until 11am. We're happy to store your luggage before and after, and late checkout until 1pm is free whenever we can manage it — suites include it as standard.
Is breakfast included?
Breakfast is included in all rates when you book direct on our website. If you've booked elsewhere, you can add it for €24 per person per day. Children under 12 always eat free.
Why should I book direct?
Booking direct guarantees our best rate, includes breakfast, and gives you free cancellation up to 48 hours before arrival. You'll also hear from your host personally before your stay.
What is your cancellation policy?
Flexible rates can be cancelled free of charge up to 48 hours before arrival. Non-refundable rates are around 15% cheaper but cannot be changed. Packages have their own terms, shown at checkout.
Do you have parking?
We don't have on-site parking in the old town, but we have reserved spaces in a secure garage four minutes' walk away for €22 per day. Our team will collect and return your car if you prefer.
How do I get to the hotel from the airport?
A private transfer takes around 25 minutes and costs from €65 each way. Taxis are also easy to find, and the metro stops a five-minute walk from our door in Lisbon.
Is the hotel accessible?
Our three Garden Rooms are on the ground floor with step-free access and walk-in showers. The lift reaches all floors except the Rooftop Penthouse. Please tell us about any needs when you book.
Can we hold a private event or wedding at the hotel?
Yes — our courtyard, library and rooftop host intimate weddings, retreats and private dinners for up to 60 guests. Exclusive use of the whole of Casa Alma is also available. Email our events team for a proposal.
Opening hours
When you can find us.
Drop by any time we're open, or send a message and we'll reply within one working day.
Open 24 hours
From 3:00pm
Until 11:00am
7:30am – 11:00am daily
4:00pm – midnight
9:00am – 9:00pm
Response time
We reply within one working day, even when we're closed.
Public holidays
Hours may vary. Call ahead on +351 21 555 0148 to check.
“We came to Casa Alma for our tenth anniversary and it was perfect from start to finish. Flowers in the suite, a handwritten note, and breakfast in the courtyard every morning.”
Sophie L. · 4.9 average from guests
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Ready when you are. Book a stay today.
Tell us what you need and our hosts will take it from there. It's quick, there's no obligation and we reply the same day.