How can we help?

One of our teams

How long is the free trial?

Leah Moreno · Co-founder & CEO

Every paid plan comes with a 14-day free trial with all features unlocked. No credit card is needed, and you'll drop to the Free plan automatically if you don't upgrade.

One of our teams

Can I import from other tools?

Ravi Desai · Co-founder & CTO

Yes. Hotkey Labs imports from CSV and most popular project tools in a few clicks, including tasks, assignees, comments and attachments. Business plans get a guided migration.

One of our teams

How does billing work?

Grace Kim · VP People

Paid plans are billed per member, monthly or annually. Annual billing saves around 20%. Guests and viewers are always free.

One of our teams

Can I change plans or cancel anytime?

Sam Adeyemi · Head of Product

You can upgrade, downgrade or cancel from your billing settings at any time. Upgrades are prorated and your data stays put if you move to Free.

One of our teams

Is my data secure?

Julia Brandt · Head of Customer Success

We are SOC 2 Type II certified, encrypt data in transit and at rest, and run annual third-party penetration tests. Our trust centre has our full security documentation.

One of our teams

Where is my data stored?

Owen Clarke · Head of Design

By default in the EU or US, depending on where you sign up. Enterprise customers can choose EU, US or Australian data residency.

One of our teams

Does Hotkey Labs AI use my data for training?

Leah Moreno · Co-founder & CEO

No. Your workspace data is never used to train models, and AI features respect the same permissions as the rest of your workspace.

One of our teams

Do you offer discounts for nonprofits or education?

Ravi Desai · Co-founder & CTO

Yes. Registered nonprofits and accredited schools get 50% off any paid plan. Contact our team with proof of status to apply.