Great value, no small print.

• ?Q.01Your stayWhat time are check-in and check-out? Tap to flipA.01Check-in is from 3pm and check-out is until 11am. We're happy to store your luggage before and after, and late checkout until 1pm is free whenever we can manage it — suites include it as standard. Tap to flip back
• ?Q.02Your stayIs breakfast included? Tap to flipA.02Breakfast is included in all rates when you book direct on our website. If you've booked elsewhere, you can add it for €24 per person per day. Children under 12 always eat free. Tap to flip back
• ?Q.03BookingWhy should I book direct? Tap to flipA.03Booking direct guarantees our best rate, includes breakfast, and gives you free cancellation up to 48 hours before arrival. You'll also hear from your host personally before your stay. Tap to flip back
• ?Q.04BookingWhat is your cancellation policy? Tap to flipA.04Flexible rates can be cancelled free of charge up to 48 hours before arrival. Non-refundable rates are around 15% cheaper but cannot be changed. Packages have their own terms, shown at checkout. Tap to flip back
• ?Q.05Getting hereDo you have parking? Tap to flipA.05We don't have on-site parking in the old town, but we have reserved spaces in a secure garage four minutes' walk away for €22 per day. Our team will collect and return your car if you prefer. Tap to flip back
• ?Q.06Getting hereHow do I get to the hotel from the airport? Tap to flipA.06A private transfer takes around 25 minutes and costs from €65 each way. Taxis are also easy to find, and the metro stops a five-minute walk from our door in Galway. Tap to flip back
• ?Q.07Your stayIs the hotel accessible? Tap to flipA.07Our three Garden Rooms are on the ground floor with step-free access and walk-in showers. The lift reaches all floors except the Rooftop Penthouse. Please tell us about any needs when you book. Tap to flip back
• ?Q.08EventsCan we hold a private event or wedding at the hotel? Tap to flipA.08Yes — our courtyard, library and rooftop host intimate weddings, retreats and private dinners for up to 60 guests. Exclusive use of the whole of The Rainhouse is also available. Email our events team for a proposal. Tap to flip back

Still wondering? Call us on +351 21 555 0148