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Chapter 8 · Contact

Let's talk.

Call, email or visit — we usually reply within one working day.

Get in touch

Here's our card.

Everything you need to reach Ember Strength Lab, on one card. Flip it over for the details, or save it straight to your phone.

Opening hours

Is the sign turned round?

The sign on our door updates itself. Here's when you'll find us in.

Sorry, we'reCLOSED
Opening hours
  • Monday5:30am – 9:30pm
  • Tuesday5:30am – 9:30pm
  • Wednesday5:30am – 9:30pm
  • Thursday5:30am – 9:30pm
  • Friday5:30am – 8:00pm
  • Saturday7:00am – 4:00pm
  • Sunday8:00am – 2:00pm

FAQ

Questions we hear every day.

Quick answers about our classes, pricing and booking at Ember Strength Lab. Can't find yours? Just ask.

01

Is there a joining fee?

No. There's no joining fee and no lock-in contract on any membership. Cancel with 30 days' notice in the app.

02

How does the free trial work?

Your first 7 days at Ember Strength Lab are free, including unlimited classes and a coach-led onboarding session. No card needed to start.

03

Can I freeze my membership?

Yes, you can freeze for up to 3 months a year for travel, injury or life. Just request it in the app.

04

I'm a complete beginner. Where should I start?

Book a free onboarding session, then try Strength Foundations and Mobility & Recovery. Every class has scaled options.

05

How do I book classes?

Book through the app up to 7 days ahead. Join the waitlist if a class is full; you'll be notified automatically if a spot opens.

06

What's your cancellation policy?

Cancel classes up to 2 hours before start and PT sessions 24 hours before. Late cancellations count as attended.

Still unsure? Our team can talk it through with you.

Call (555) 214-0187