Our work

Everything we offer.

Explore every programme and find the right fit for you.

0117 496 0614 Mon – Fri · 9:00am – 5:00pm
Registered charity in England & WalesTrusted by supporters in Melbourne

Our work · 14

Look it up in the catalogue.

Every programme at Wattle Lane Community has its own index card. Pick a drawer divider, then pull a card for the details.

Section: Food / Our programmes

For: Anyone in crisis in the area

Time: Tue & Fri, 10am – 2pm

Three days of nutritious emergency food for anyone in crisis, with no judgement and a cup of tea.

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Tell us what you need and our team will take it from there. It's quick, there's no obligation and we reply the same day.

FAQ

Questions we hear every day.

Quick answers about our our work, pricing and booking at Wattle Lane Community. Can't find yours? Just ask.

01

How much of my donation goes to your work?

89p of every £1 we spend goes directly on our programmes. The rest covers the essential costs of raising funds and running a safe, well-governed charity. Our full accounts are published every year.

02

What is Gift Aid?

If you're a UK taxpayer, Gift Aid lets us claim an extra 25p from the government for every £1 you give, at no cost to you. Just tick the box when you donate; you need to have paid at least as much tax as we'll claim in that year.

03

Can I choose what my donation pays for?

Yes. You can give to a specific programme, such as the food bank or youth mentoring. Unrestricted gifts are especially valuable, though, because they let us respond wherever the need is greatest.

04

Can I leave a gift in my will?

Gifts in wills fund around one in ten of everything we do. Any gift, of any size, makes a difference. We recommend speaking to a solicitor, and our team is happy to have a confidential chat.

05

Do I need a referral to use the food bank?

Not for your first visit. Just come along on a Tuesday or Friday. After that we'll usually ask an advisor, GP or support worker to refer you, so we can make sure you're getting all the help you're entitled to.

06

Is your help confidential?

Always. We only share information with your permission, unless we're worried someone is at risk of serious harm, in which case we follow our safeguarding policy.

07

How much time do I need to give as a volunteer?

As little as two hours a month. Many of our volunteers give a regular weekly shift, others help at events a few times a year. We'll find something that fits around your life.

08

Do I need any experience or checks?

No experience is needed for most roles; we provide full training. Roles working with children or vulnerable adults need a DBS check, which we arrange and pay for.

09

Who runs Wattle Lane Community?

We're an independent registered charity governed by a board of volunteer trustees from the local community. Day to day, a team of 18 staff works alongside more than 400 volunteers.