Q.01 · MOT
When is my car's first MOT due?
Three years after it was first registered, then every year after that. You can have the MOT up to a month (minus a day) before it's due and keep the same renewal date.
Plans & prices
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Attached: 1 photo · Bristol
Plans
Choose your grade.
Every plan keeps you running. Higher grades simply go further. Pick one on the pump to see what's in the tank.
Hartwell Autocare
PlanPer
Complete Careper month
£19.99
Select grade
Pay at pumpOpen 24/7
Grade 95 · Complete Care
Most popularEverything your car needs each year: MOT, full service and seasonal checks.
- Annual MOT and full service
- Free winter and summer health checks
- Air-con re-gas every two years
- 15% off labour and 10% off parts
- Free courtesy car on service day
Find your way
A map of what makes us different.
Every stop on the Hartwell Autocare journey, marked and explained. Tap a pin or a legend entry.
Legend
Key to Hartwell AutocareFixed prices up front, and nothing extra done without your OK and a photo of the problem.
FAQ
Everything you wanted to ask.
Jump straight to a question, or read on. Every answer comes from the Hartwell Autocare team.
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Not listed? Call 0117 496 0285
Q.02 · MOT
What happens if my car fails?
We'll show you exactly what failed, with photos, and give you a fixed quote. If we do the repair and retest within 10 working days, the retest is free. Cars with dangerous defects shouldn't be driven away.
Q.03 · Servicing
Will servicing with you affect my manufacturer warranty?
No. Under block exemption rules you can have your car serviced anywhere, as long as the work follows the manufacturer's schedule and uses parts of matching quality. We do both and stamp your book or update the digital record.
Q.04 · Servicing
What's the difference between an MOT and a service?
An MOT is a legal safety and emissions check at a point in time. A service is maintenance: changing oil, filters and fluids and checking wear to keep the car reliable. They're often done together.
Q.05 · Pricing
Will you do any work without asking me?
Never. If we find something during a service or MOT, we'll call or text with photos and a price. Nothing extra is done until you've approved it.
Q.06 · Pricing
Do you offer payment plans?
Yes. Our monthly service plans spread the cost of your MOT and servicing, and larger repairs over £300 can be split into interest-free payments, subject to status.
Q.07 · Booking
Do you offer courtesy cars or collection?
We have courtesy cars for longer jobs (book ahead), and offer free collection and delivery within 5 miles of the garage. We can also drop you at work or the station anywhere in Bristol.
Q.08 · Booking
Can I drop my car off early or after hours?
Yes. Our secure key safe is available 24/7. Book online, park in a marked bay and pop your key in the safe with your registration on the envelope.
Q.09 · EV & hybrid
Do you work on electric and hybrid cars?
Yes. Our technicians hold IMI Level 3 and 4 electric vehicle qualifications and we have a dedicated EV bay with high-voltage safety equipment.
Q.10 · Warranty
Is your work guaranteed?
All parts and labour are covered by a 12-month, unlimited-mileage warranty. Paintwork repairs carry a lifetime guarantee for as long as you own the car.
Hartwell Autocare — Book your car in
Book now
Ready when you are. Tell us what you need and our technicians will take it from there, usually the same day.